EUTOUR Watch Value-Added Protection Service Terms
These value-added protection service terms apply only to orders purchased online at eutour.com.
1.Binding & Transfer
This service is bound exclusively to the original order number and purchasing email account, and is non-transferable.
The service will automatically become void if the watch is resold or if the purchasing email account is no longer controlled by the original purchaser.
2.Purchase & Supplementary Purchase Period
(1)Checkout Purchase Restriction:
ONLY ONE value-added protection plan may be purchased per order at checkout, regardless of how many watches the order contains.
(2)Multi-Watch Supplementary Purchase Rules:
If your order contains multiple watches, you may complete supplementary purchases immediately after your order is immediately after delivery by visiting eutour.com and searching for the “EUTOUR Care+” page (each watch requires its own plan; bulk purchases are not supported).
If not purchased at checkout, supplementary purchases must be completed within 60 days of delivery. Failure to do so will result in forfeiture of service eligibility.
3.Service Quantity Rules
Each plan covers ONE watch ONLY; if your order includes multiple watches, please acquire a plan for each watch.
Each watch may enjoy ONLY ONE protection benefit (multiple purchases for the same watch are prohibited).
4.Service Contents
(1)One-Time Accidental Damage Protection: ONE free full-watch replacement if stoppage is caused by drops, impacts, or water exposure within proper use conditions.
(2)90 Day Worry Free Returns: Extends the standard 30-day return to 90 days, with return shipping covered by EUTOUR as per eligibility criteria.
(3)Premium Extended Warranty: Includes ONE accidental damage replacement plus an additional 1-year warranty beyond the original factory warranty (for a total of 2 years from delivery).
5.Validity Period
(1)Accidental Damage Protection: Valid for 180 days from the date of delivery, thereafter void.
(2)90 Day Worry Free Returns: Valid for 90 days starting from the date of order receipt. The entitlement will be voided upon expiration of this period.
(3)Premium Extended Warranty: Valid for 2 years from delivery (includes ONE accidental damage replacement and ONE year of extended warranty).
Supplementary Purchase Note: If purchased within the 60-day window, the validity still begins from the original delivery date and is not extended by the supplementary purchase.
6.Coverage & Multi-Watch Supplement Rules
(1)Coverage Scope: Extended warranty covers ONLY failures within the original factory warranty scope; excludes batteries, straps, consumables, normal wear, or deliberate damage to the case or movement.
(2)Multi-Watch Orders:
You can make additional supplements individually at different times, but please note that the additional purchase must be completed within 60 days after the order is signed for.; each watch requires a separate purchase (no bulk selection).
Overdue replenishment for a single watch (exceeding the 60-day period after receipt) does not affect the eligibility of other watches.
Each plan is strictly linked to ONE watch and may not be split or combined across multiple watches.
7.Usage Limit
Each protection plan may be used once ONLY; after a claim, the plan terminates.
8.Exclusions
The following are not covered:
- Deliberate damage (e.g., smashing, burning);
- Unauthorized modification or disassembly;
- Claims filed by anyone other than the original purchasing email account holder;
- Damage occurring after the watch is resold;
- Consumables and wear: batteries, straps, natural wear, excessive wear, or deliberate damage to the case or movement.
9.Cancellation & Refunds
(1)You may cancel within 14 days of purchase by emailing service@eutour.com from your purchasing email account to receive a refund of 95% of the fee paid (5% retained as administrative processing fee).
(2)If you purchase after the 60-day window or purchase multiple plans for the same watch, we will refund 95% of the fee paid (5% administrative fee retained).
(3)Upon refund, the protection service is immediately terminated and cannot be reinstated.
EUTOUR reserves the final right of interpretation for all protection service claims.